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How to connect to our services
If you're building a new home, you need to apply to get connected to our pipes so you can use water, wastewater or stormwater services. If you're moving to an existing property with water and wastewater services in place, you already have access to our network.
New properties
If you need a new water or wastewater connection for any type of dwelling, including granny flats and dual occupancy units, you'll need to:
- get building plan approval from us
- apply for a Section 73 Compliance Certificate (if we need it for your type of development)
- apply to connect at Sydney Water Tap in®.
You can engage a plumber or consultant to apply for you. These providers don't work for us and may charge you a service fee.
If we approve your connection, we'll send you a letter explaining any conditions you must meet. Take a look at our prices to see all of the charges for your home, your business and prices for other services.
Find out more about connecting to our drinking water, recycled water, wastewater and stormwater systems in our connecting to our systems policy.
Property in new subdivisions
If you've bought land in a new subdivision and you don't yet have a water meter, your water service might have a locked and tagged device. Go to Sydney Water Tap in. You'll need to apply for a water meter installation before your water service can be unlocked.
Responsibility for pipes and assets
Once the property is connected, property owners are generally responsible for maintaining their own pipes and equipment up to where they connect to our services. Water mains and meters are usually our responsibility. But there may be overlap, and you may share services with other properties. Plus, responsibilities may vary depending on the type of system. Maintaining your service explains standard and non-standard services in more detail. Responsibilities are itemised in our Customer Contract.
Take a look at typical system connections for simple descriptions of where the property owner's responsibility begins and ends.
Click for typical system connections and responsibilities.
