Help to pay your water bill

Customer assistance in difficult times

If you're struggling to pay your bill, our Customer Care team is here to help. We will work with you to find solutions, like payment plans, free essential plumbing and hardship support.

Deductions from Centrelink payments

Centrepay is a voluntary bill-paying service. It's free for Centrelink customers. Use Centrepay to arrange regular deductions from your Centrelink payment. You can start or change a deduction at any time. The quickest way to do it is online through your Centrelink online account. If you need assistance, please contact us.

• If you own your property, fill in our form or call us on 1800 222 280 8am–5:30pm Monday to Friday (except public holidays). We can set up automatic deductions for you.
• If you're a tenant, call Services Australia or visit Services Australia for more information.
  

Essential plumbing

If you have leaks and can't afford to fix them, PlumbAssist® may be able to help. PlumbAssist can:

• repair or replace leaking or broken toilets, taps, showerheads and pipes
• find and repair hidden leaks.

To qualify for PlumbAssist services, you must:

• own and occupy the home that will receive the service
• be assessed as eligible by a Sydney Water Customer Care case coordinator
• live in a property with an individual Sydney Water meter
• be unable to afford essential plumbing repairs.

See PlumbAssist terms and conditions for more details.

Discounts for pensioners

If you receive an aged, disability or service pension or a government allowance, you may qualify for a pension rebate on your quarterly water bill. You can apply online.
 

Longer-term support

Our community service staff can help you manage payment difficulties or increasing debt through BillAssist®. You'll have a dedicated Customer Care case coordinator. They can discuss your situation confidentially, tailor advice to your needs and provide a range of support options.

Emergency support

You can access emergency financial support through our Payment Assistance Scheme (PAS) if you're having difficulty paying your water bill.

If you own the home you live in, or you're a tenant who pays for your water usage (you have your own meter), let's have a confidential chat about your circumstances. We can apply PAS credits directly to your Sydney Water bill if you're eligible. There are 2 ways to access PAS:

• Fill in our form or call us on 1800 222 280 8am–5:30pm Monday to Friday (except public holidays).
• Make an appointment with an accredited community agency in your local government area.

Support if there's violence at home

Your water bill should be the last thing on your mind, and we're committed to helping you however we can. You can access BillAssist regardless of your financial situation. Our Customer Care team can also help with referrals to other help and support services if you need them.

We want to support you. Please don't hesitate to let us know what's going on. All information is kept strictly confidential. See how we can help in our Family violence assistance policy.