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Name changes

When to complete this form

Fill in this form if your name has changed and you have a supporting document to upload, such as a marriage, divorce or change of name certificate. Please complete a separate form for each account you have with us.

How we use your name
Once your name change is made, we'll only use your initials and family name on your bill. We may use your given name or previously recorded name in other correspondence.

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NameChange

Property details

Property address

Account number (if you know it)

Your details

Current name on your account

Name you'd like on the account

Must match the supporting documents. Only your initials and family name will appear on bills.

Phone

Please attach supporting document

No files selected

Please attach one of these supporting documents:

– marriage certificate
– divorce certificate
– change of name certificate.

We accept JPG, PNG and PDF files. Files must be under 5 MB.

Please check the box to confirm you understand the following.

Normally, the name on the customer account matches the name of the registered property owner on the land title record. If your updated name doesn’t match the registered property owner on the land title record, it may revert when we update our records to match property ownership land title records. To avoid this, you may wish to update your property’s land title record at NSW Land Registry Services.

Your privacy
We're collecting your personal information to help us provide the most appropriate assistance for you. It will be kept confidential unless we receive your consent to share it. Find out how we manage your privacy.

Security check

We've received your request to change your name

We'll send an email with more details shortly. Please keep it in case you need to contact us about your request.

This service is currently unavailable.
We can't receive your change of name request at the moment. Please try again later. We apologise for any inconvenience.