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Going paperless is smart and saves so many trees! Switch anytime from now until 28 February for automatic entry in up to 4 draws. Why wait? Imagine the spending boost for the holidays, new year sales and back-to-school supplies.

Find out more

Self-service

Online forms
Useful information

Call 13 20 92

We're here 8am–5:30pm AEST Monday to Friday (except public holidays).

TTY users
Call 133 677 and ask for 13 20 92.

TIS National interpreter service
Call 131 450 and ask for Sydney Water.

Non-urgent enquiries

We aim to respond to emails and letter enquiries within 5 working days. It's better to call us if you need an immediate response.

Online forms
By post

Sydney Water
PO Box 399
Parramatta NSW 2124

Self-service

Online forms
Useful information

Call 13 20 90 faults hotline

Our faults hotline 13 20 90 is open 24/7 to take your call and deal with emergencies. If it's not a fault, call 13 20 92 8am–5:30pm AEST Monday to Friday (except public holidays).

TTY users
Call 133 677 and ask for 13 20 90.

TIS National interpreter service
Call 131 450 and ask for Sydney Water.

Non-urgent enquiries

We aim to respond to emails and letter enquiries within 5 working days. It's better to call us if you need an immediate response.

Online forms
By post

Sydney Water
PO Box 399
Parramatta NSW 2124

Self-service

Call 13 20 92

We're here 8am–5:30pm AEST Monday to Friday (except public holidays).

TTY users
Call 133 677 and ask for 13 20 92.

TIS National interpreter service
Call 131 450 and ask for Sydney Water.

Non-urgent enquiries

We aim to respond to emails and letter enquiries within 5 working days. It's better to call us if you need an immediate response.

Online forms
By post

Sydney Water
PO Box 399
Parramatta NSW 2124

Self-service

Call 13 20 92

We're here 8am–5:30pm AEST Monday to Friday (except public holidays).

TTY users
Call 133 677 and ask for 13 20 92.

TIS National interpreter service
Call 131 450 and ask for Sydney Water.

Non-urgent enquiries

We aim to respond to emails and letter enquiries within 5 working days. It's better to call us if you need an immediate response.

Online forms
By post

Sydney Water
PO Box 399
Parramatta NSW 2124

Education – there's lots to learn about water

We'll help you learn more about where water comes from, how we use it and where it goes. Educators can browse our free illustrations, animations, videos and fun activities to help you increase your water knowledge. Still have questions? Email us at education@sydneywater.com.au.

Call 13 20 92

We're here 8am–5:30pm AEST Monday to Friday (except public holidays).

TTY users
Call 133 677 and ask for 13 20 92.

TIS National interpreter service
Call 131 450 and ask for Sydney Water.

Non-urgent enquiries

We aim to respond to emails and letter enquiries within 5 working days. It's better to call us if you need an immediate response.

Online forms
By post

Sydney Water
PO Box 399
Parramatta NSW 2124

To find out about an issue with our system
Pick the issue you're concerned about for the best way to contact us.

Search for what you need

Type a keyword into the Search bar at the top of this page – it might be faster than a phone call.

Self-service

Call 13 20 92

We're here 8am–5:30pm AEST Monday to Friday (except public holidays).

TTY users
Call 133 677 and ask for 13 20 92.

TIS National interpreter service
Call 131 450 and ask for Sydney Water.

Non-urgent enquiries

We aim to respond to emails and letter enquiries within 5 working days. It's better to call us if you need an immediate response.

Online form
By post

Sydney Water
PO Box 399
Parramatta NSW 2124