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Leaks, faults and water outages
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Plumbing, building and developing
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Backflow and trade waste
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Education
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Something else
Self-service
My Account
- Get a copy of your bill
- Print or email a financial statement
- Update your mailing address
- Arrange payment reminders
- Sign up for outage alerts
- Request payment extensions
- Set up direct debit
Call 13 20 92
We're here 8am–5:30pm Monday to Friday (except public holidays).
- In NSW 13 20 92
- Interstate 1300 143 734
- International +61 2 7814 4009
National Relay Service (NRS)
If you're d/Deaf, hard of hearing or have a speech/communication difficulty, find out about the NRS.
- Step 1 Contact the NRS through your preferred call channel on NRS call numbers and links.
- Step 2 Provide the NRS with our phone number 13 20 92.
Interpreter service
Call TIS National on 131 450 and ask for Sydney Water.
Non-urgent enquiries
We aim to respond to emails and letter enquiries within 5 working days. It's better to call us if you need an immediate response.
By email
- Ask a question
- Make a complaint
- Send us a compliment
By post
Sydney Water
PO Box 399
Parramatta NSW 2124
Self-service
Call 13 20 90 faults hotline
Our faults hotline 13 20 90 is open 24/7 to take your call and deal with emergencies. If it's not a fault, call 13 20 92 8am–5:30pm Monday to Friday (except public holidays).
- In NSW 13 20 90 24/7 faults hotline
- Interstate 1300 143 734
- International +61 2 7814 4009
National Relay Service (NRS)
If you're d/Deaf, hard of hearing or have a speech/communication difficulty, find out about the NRS.
- Step 1 Contact the NRS through your preferred call channel on NRS call numbers and links.
- Step 2 Provide the NRS with our faults hotline number 13 20 90.
Interpreter service
Call TIS National on 131 450 and ask for Sydney Water.
Non-urgent enquiries
We aim to respond to emails and letter enquiries within 5 working days. It's better to call us if you need an immediate response.
By email
- Ask a question
- Make a complaint
- Send us a compliment
By post
Sydney Water
PO Box 399
Parramatta NSW 2124
Self-service
Call 13 20 92
We're here 8am–5:30pm Monday to Friday (except public holidays).
- In NSW 13 20 92
- Interstate 1300 143 734
- International +61 2 7814 4009
National Relay Service (NRS)
If you're d/Deaf, hard of hearing or have a speech/communication difficulty, find out about the NRS.
- Step 1 Contact the NRS through your preferred call channel on NRS call numbers and links.
- Step 2 Provide the NRS with our phone number 13 20 92.
Interpreter service
Call TIS National on 131 450 and ask for Sydney Water.
Non-urgent enquiries
We aim to respond to emails and letter enquiries within 5 working days. It's better to call us if you need an immediate response.
By email
- Ask a question
- Make a complaint
- Send us a compliment
By post
Sydney Water
PO Box 399
Parramatta NSW 2124
Self-service
Call 13 20 92
We're here 8am–5:30pm Monday to Friday (except public holidays).
- In NSW 13 20 92
- Interstate 1300 143 734
- International +61 2 7814 4009
National Relay Service (NRS)
If you're d/Deaf, hard of hearing or have a speech/communication difficulty, find out about the NRS.
- Step 1 Contact the NRS through your preferred call channel on NRS call numbers and links.
- Step 2 Provide the NRS with our phone number 13 20 92.
Interpreter service
Call TIS National on 131 450 and ask for Sydney Water.
Non-urgent enquiries
We aim to respond to emails and letter enquiries within 5 working days. It's better to call us if you need an immediate response.
By email
- Ask a question
- Make a complaint
- Send us a compliment
By post
Sydney Water
PO Box 399
Parramatta NSW 2124
Education – there's lots to learn about water
We'll help you learn more about where water comes from, how we use it and where it goes. Educators can browse our free illustrations, animations, videos and fun activities to help you increase your water knowledge. Still have questions? Email us at education@sydneywater.com.au.
Call 13 20 92
We're here 8am–5:30pm Monday to Friday (except public holidays).
- In NSW 13 20 92
- Interstate 1300 143 734
- International +61 2 7814 4009
National Relay Service (NRS)
If you're d/Deaf, hard of hearing or have a speech/communication difficulty, find out about the NRS.
- Step 1 Contact the NRS through your preferred call channel on NRS call numbers and links.
- Step 2 Provide the NRS with our phone number 13 20 92.
Interpreter service
Call TIS National on 131 450 and ask for Sydney Water.
Self-service
My Account
- Get a copy of your bill
- Print or email a financial statement
- Update your mailing address
- Arrange payment reminders
- Sign up for outage alerts
- Request payment extensions
- Set up direct debit
Call 13 20 92
We're here 8am–5:30pm Monday to Friday (except public holidays).
- In NSW 13 20 92
- Interstate 1300 143 734
- International +61 2 7814 4009
National Relay Service (NRS)
If you're d/Deaf, hard of hearing or have a speech/communication difficulty, find out about the NRS.
- Step 1 Contact the NRS through your preferred call channel on NRS call numbers and links.
- Step 2 Provide the NRS with our phone number 13 20 92.
Interpreter service
Call TIS National on 131 450 and ask for Sydney Water.
