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Eligibility
Next: Property & meter

Apply for a hidden leak allowance

Get a credit for water you didn’t use

Fill out this form and see if you’re eligible to receive a payment for water that you were billed for due to a hidden leak. If you meet the conditions below, we’ll review your bill and you’ll receive a credit. There are more details in our Allowance and rebates in your bill policy.  

Important note
We can’t offer a hidden leak allowance if the leak was on vacant land or an unoccupied property or was from a tap, toilet cistern, dishwasher or washing machine.

Information you’ll need to complete this form

  • Property address
  • Date leak was fixed
  • Meter serial number
  • Meter reading after the hidden leak was repaired
  • Date meter was read
  • Plumber’s business name, mobile and licence number
  • Plumber’s invoice

Find out if you're eligible to apply

How do I read my meter

Apply for a hidden leak allowance

Property & meter

Property address

Start typing the address of the property where the leak was repaired and select it from the dropdown list. If you can’t see your address, please select 'Use account number'.

Date your plumber fixed the leak
Your meter details

How do I read my meter

Note: Please ensure you take a meter reading after the plumbing repairs have been completed.

Apply for a hidden leak allowance

Plumber & leak details

Licensed plumber details

    No files selected

    We accept JPG, PNG and PDF files

    Leak details

    Description e.g. ‘The leak was under a concrete path in the front yard. The pipe had been damaged by tree roots.’

    Apply for a hidden leak allowance

    Your details

    Your personal information
    What is your relationship to the property?

    Who is an authorised representative

    Terms and conditions checkbox - I have read and agree to the Allowances and rebates on your bill policy. I confirm that the information provided in this form is true, complete and accurate. I understand that I may be required to provide further information to Sydney Water staff if necessary.

    I have read and agree to the Allowances and rebates on your bill policy.

    I confirm that the information provided in this form is true, complete and accurate. I understand that I may be required to provide further information to Sydney Water staff if necessary.

    Your privacy
    We’re collecting your personal information and details about a water leak at your property to assess your request for a hidden leak allowance. Find out how we manage your privacy.