Claim for damages

Lodge your claim as soon as possible

If you've been injured or your property has been lost or damaged because of work we've done, we will investigate. Please complete our customer claim form to lodge a claim for damages.

How to submit your claim

The easiest way is to fill in our customer claim form. You can submit it online and save a PDF for reference. Please make sure that you:

• fill in all sections on the form
• attach all supporting evidence, including the circumstances surrounding the incident, copies of receipts and quotes, and photos
• complete the declaration, as we can only review claims where the declaration has been completed.

How we'll process your claim

Once we receive the customer claim form, we will:

• reply within 5 days to let you know we've received it
• investigate your claim fully
  
• contact you if we need more information – you may need to provide 2 quotes to support a property damage claim
  
• arrange an independent investigation if necessary
  
• inform you of the outcome of the investigation when it's finished.