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Keeping our prices fair and transparent
We have a responsibility to everyone who lives and works in Greater Sydney to efficiently manage the infrastructure for drinking water, recycled water, wastewater and stormwater.
Current prices
How prices are set
Our prices are determined every 5 years by IPART (the Independent Pricing and Regulatory Tribunal). The determination process starts with a price proposal that we provide to IPART outlining the proposed costs to service customers efficiently for the upcoming 5-year period. This is followed by a robust review of the proposal by IPART, which includes a public consultation process. IPART then sets prices for water, wastewater, recycled water, stormwater and other services. The prices you pay depend on the type of property and the services available in your area. Prices are adjusted for the rate of inflation on 1 July each year.
IPART has now started the process of reviewing our 2025–30 price proposal, submitted on 30 September 2024.
Our current prices were set by IPART's determination on 16 June 2020 for the 2020–24 period.
Take part in IPART's public consultation process – have your say
Your voice has been important in every phase of our customer engagement journey. We've welcomed customer participation. Now that our latest price proposal is with IPART for assessment, we encourage you to continue to share your views and influence the outcome.