Register for service alerts

Know about interruptions ahead of time

We can send you an SMS and let you know when water might be turned off, or we're doing work nearby that might affect you. We can also let you know if we need to access services on your property.

  • Log in to My Account and set up service alerts under 'Manage alerts'.
  • If you're not registered with My Account (including tenants), use the form below.

If you're having an issue right now, don't wait
Check your property's water supply status at water supply and service updates. For the latest water supply status in your area, try works near you.

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Your privacy
We're collecting your personal information so we can contact you quickly about important account information, service updates and interruptions. Find out how we manage your privacy.

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We've received your contact details

Now that you've requested alerts, we'll contact you if your property is affected by an interruption. In the meantime, you can check the current water supply and service updates for your property.

Interruptions and repairs: what to expect

  • We try to limit planned interruptions to less than 5 hours at a time. This may be extended to up to 7 hours for complex site works or to reduce the number of times your supply is interrupted.
  • Residential customers should get at least 2 days' written notice of a planned interruption. Non-residential customers should get at least 7 days' written notice, unless they agree to another period.
  • If we need to do unplanned repairs, we'll restore the service as quickly as possible.
  • You may be eligible for service rebates if your services are affected by interruptions or reduced quality.

Find out more in the Customer Contract.