Service rebates

You may be entitled to rebates

Under our Customer Contract, you may be entitled to rebates for different reasons. In most cases, you'll automatically receive a rebate on your next bill. See our full Customer Contract or summary Customer Contract for more details.

• If your water services are interrupted by planned work for more than 5 hours, you'll receive a $23 rebate.
  
• If your water services are interrupted by unplanned work for more than 5 hours, you'll receive a $46 rebate.
• If you have 3 or more unplanned water service interruptions (each lasting over one hour) in a year, your full water service charge, less any concessions, will be rebated for the following 12 months.
• If your water pressure is lower than our standard at the point of connection for one hour continuously, you'll receive a $46 rebate. This rebate will only be paid for one event each quarter and not when it's because of a supply interruption.
• If wastewater overflows onto your property because our wastewater system has failed, you'll receive an $87 rebate. If it happens again within 12 months, you'll receive a $174 rebate.
• If wastewater overflows onto your property more than twice in a year because our wastewater system has failed, you'll receive a rebate for your full wastewater service charge, less any concessions, for the following 12 months.
• If a problem in our water system stops us from supplying clean water suitable for normal household purposes, you'll receive a $46 rebate.
• If NSW Health issues a boil water alert due to a Sydney Water fault, you'll receive a $58 rebate.