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We're committed to solutions
We're taking critical action to reduce the likelihood of debris balls washing up on Sydney's beaches in the future.
Where did they come from?
Investigations indicate that the debris balls that washed up on beaches this summer most likely came from our network, though no single cause has been identified.
They're made up of soap scum, cosmetics, traces of bacteria commonly associated with wastewater, petroleum hydrocarbons, human hair and fatty acids. They probably formed due to an increased load of fats, oils and greases accumulating in the wastewater system over time. Oceanographic factors and weather conditions played a role in why they appeared.
Our commitment to you
Our ongoing commitment to waterway protection, pollution prevention and water recycling initiatives is crucial for safeguarding the health of our coastal environments and securing a clean, sustainable water supply for Greater Sydney communities.
As this is a unique event, investigations will continue. We remain fully committed to working transparently with the Environmental Protection Authority (EPA), councils, government agencies and the community, keeping everyone informed as new findings emerge. Protecting the environment is our priority. We take the findings of these investigations seriously and are committed to addressing the issue openly and proactively.
If you still have concerns, we're happy to discuss them with you. Please call us on 13 20 92 8am–5:30pm Monday to Friday (except public holidays).
How we aim to prevent future events
New programs
We're introducing new programs to help reduce the amount of fats, oils and grease entering the wastewater system. Through education, engagement and practical support, we can help households and businesses adopt better disposal practices.
Improved infrastructure and facilities
We're investing in improvements, including:
- upgrades to the North Head system and a new facility at Camellia by 2031
- upgrades to Malabar and Georges River systems by 2029
- upgrades to the Bondi system, including diverting flows from Diamond Bay and Vaucluse by 2028
- recycled water schemes to ease pressure on our coastal facilities and reduce pollution, lowering the volume of wastewater that needs to be treated and released into the ocean.
How we'll support councils
We recognise the financial burden clean-up efforts have placed on local councils, and are committed to supporting them with these costs.
Based on analysis of tides and winds, we will review claims for clean-up costs from Palm Beach to Gerroa. If more debris balls wash up on beaches in the future, we'll take the lead in coordinating clean-up efforts with councils and the EPA. Please contact us if you wish to claim for damages.