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Managing a deceased estate

Notify us online

When an account holder dies, we need certain information and supporting documents before we have the authority to make changes on their account. You can provide these using the form below. We'll be in touch to discuss next steps in around 10 days.

If you prefer, you can use the Australian Death Notification Service. This lets you notify multiple organisations online that someone has died so their accounts can be closed or transferred.

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FormName

Your details

First name

Last name

Mobile number

Property details

Property address

Sydney Water account number (optional)

Deceased customer name

Estate management

Do you have a formal relationship with the estate?

Yes

Please attach supporting documents

No files selected

Please attach supporting documents:

- Copy of Death Certificate
- Extract of the Will.

We accept JPG, PNG and PDF files.

Please ensure your total file size is less than 5Mb.

Please only upload a maximum of 6 files.

Do you have any additional information to provide? (optional)

I confirm that the information provided in this form is true, complete and accurate. I understand that I may be required to provide further information to Sydney Water staff if necessary.

Security check

Your privacy

We're collecting your personal information and the personal information of the deceased so we can update their account. Find out more about how we manage your privacy.

We’ve received your request to manage a deceased estate

We'll review the information you've sent us and contact you within 10 working days to confirm how you'd like us to manage the account.

If you have a copy of the bill and would like us to send future bills to a different address, please tell us the new details.

Sorry!

We can't receive your request to manage a deceased estate at the moment.
Please try again later or call us on 13 20 92 during working hours.