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Waterwrap
Waterwrap February–April 2025
In this issue: discover a new PFAS treatment plant in the Blue Mountains, request financial support with a new online form, see how we honour culture and protect our waterways, find out how Jess Fox is leading the charge and revealing what it takes to keep your water clean and safe.
New PFAS treatment plant in the Blue Mountains
We're partnering with experts to provide innovative solutions for you.
That's why we've built a fast, smart mobile treatment plant at the Cascade Water Filtration Plant. The plant is helping to reduce PFAS levels to below the new draft Australian Drinking Water Guidelines. We partnered with Newcastle-based experts Emerging Compounds Treatment Technologies to have access the latest granular-activated carbon filters and ion exchange technology.
Work started in November 2024 and the plant was fully operational in January 2025. It's already providing drinking water to Blue Mountains customers.
Request financial support with new online form
There's a new online form to make it easier for you to seek financial hardship assistance.
The form, available 24/7, allows people to confidentially share their situation at any time. A case coordinator will call back with tailored support options.
"We set up the form because customers told us they really wanted a simpler way to ask for help, and we are here to help," said one of our customer care case coordinators. You can still call 1800 222 280 to talk to our Customer Care team.
Pensioners who receive benefits from Services Australia or the Department of Veterans' Affairs can also apply for a rebate on our website.
Have your final say on future water prices
Want to have a say on how future water prices affect you? In May 2025, the Independent Pricing and Regulatory Tribunal (IPART) will release its draft report on our proposed prices for 2025–30. This will be the last chance to share your thoughts before IPART finalises our prices in September 2025. New prices will apply from 1 October 2025.
Honouring culture, protecting our waterways
A fitting name has been given to the road leading to the game-changing infrastructure that will bring to life our vision for a cooler, greener and more liveable Western Parkland City.
The road to the new Upper South Creek Advanced Water Recycling Centre has been named Badu Muru Grove. Badu Muru (pronounced 'bar-doo moo-roo') means 'freshwater path' in Dharug language. The name honours the many freshwater waterways of Dharug Country and reflects the site's purpose.
When completed in 2026, this facility will treat up to 35 million litres of wastewater a day through both biological treatment and reverse osmosis. The highly treated recycled water will be released into the Nepean River to help improve waterway health.
We extend our thanks to the Dharug Traditional Custodians and Aboriginal stakeholders for their guidance and collaboration.
You could get a rebate for a water outage
If you've experienced a water outage or wastewater overflow, you may be entitled to an automatic rebate on your next bill – no action required.
Here's what you could receive:
| Issue | Cost |
|---|---|
Planned interruptions |
> 5 hours: $23 |
Unplanned interruptions |
> 5 hours: $46 |
Multiple unplanned interruptions |
3+ within a year: Full water service charge rebate* |
Low water pressure |
Below standard for 1 hour: $46 |
Wastewater overflow |
$87 for the first event |
*Less any concessions/rebates already paid
Quarterly water quality report summary
Our water quality monitoring program confirmed that Greater Sydney's drinking water was high quality and safe from October to December 2024, meeting the high standards set by the Australian Drinking Water Guidelines. You can find the detailed quarterly water quality report for your area at Water analysis under 'Water quality report'.
Our water: behind the scenes with Jess Fox
Jess Fox leads the charge, revealing what it takes to keep your water clean and safe.
From paddling rivers to connecting with locals, Jess Fox is going behind the scenes to shine a light on the incredible work happening every day to deliver the water we all rely on and trust.
Water is easy to take for granted until you realise it is essential for everything we love: a refreshing glass of water, your morning brew, growing your veggies, or staying active and hydrated for sport. Follow Jess's journey and see how we're working to protect and deliver the water that keeps our city going and growing. Water is your life, and taking care of that water is our life.