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Business update
Business update November 2024 – January 2025
In this issue: have your say on our price proposal, go paperless to win a $2,000 gift card, find out more about PFAS and why your water is safe.
We've submitted our price proposal – what does it mean for you?
We know that the cost of living, a housing crisis, and other important things are making life tougher.
That's why we turned to over 13,000 customers like you to guide our next steps.
Our price proposal was submitted to the Independent Pricing and Regulatory Tribunal (IPART) in September 2024. It outlines the services and proposed costs to you for the 2025–30 period. Customers have made it clear to us what’s most important, and the price proposal has customers at the heart, reflecting everything we heard.
Today, we know our customers are community oriented, cost-conscious, future-focused, and generally satisfied with our service. We’ve worked hard to balance priorities, be efficient, and avoid unnecessary costs to develop a price proposal that’s fair and aligned with customer needs and preferences.
About the price proposal
The proposal covers a lot of ground, including how you're charged for our services, what the potential bill impacts are, our guaranteed service standards, our impact on the environment, creating cool, green landscapes for our communities, and the resilience of our water supply system.
What's next?
What's next? Final IPART-determined prices and service levels for Sydney Water customers will take effect on 1 July 2025. A lot can happen before 1 July. IPART’s independent public consultation during November 2024 (subject to IPART) gives you an opportunity to have your say.
Go paperless: you could win a $2,000 e-gift card
Going paperless is smart and saves so many trees! Switch anytime from now until 28 February for automatic entry in up to 4 draws from December to March. Why wait?
Imagine the spending boost for the holidays, New Year sales and back-to-school supplies.
Find out more and switch in seconds.
PFAS: what’s the story? Let's talk about it ...
We understand the impact of recent media coverage about PFAS in drinking water. We'd like to reassure you that levels of PFAS are well within the current Australian Drinking Water Guidelines (ADWG).
We continue to deliver safe, high-quality drinking water that meets the ADWG developed by an independent Water Quality Advisory Committee and set by the National Health and Medical Research Council (NHMRC). We welcome the NHMRC's very recent review of the ADWG, which are now available for public consultation.
What you should know
Of our 9 water treatment plants, 8 have PFAS levels below the new proposed guidelines. The Cascade Water Filtration Plant produces drinking water with PFAS levels well within the current ADWG, but slightly above the levels proposed in the new guidelines. We'll be focusing on Cascade over the coming months, with interim solutions in place.
Fact
Not only does the NHMRC use the latest global research, it's not influenced by any commercial interests. The ADWG is focused on public safety and can be trusted.
Testing
Testing for PFAS takes place in our state-of-the-art labs by qualified scientists. Our laboratories are certified by the National Association of Testing Authorities (NATA).
Learn more information on PFAS and your drinking water.
Business update newsletters
View our past editions of our Business update newsletters we send to business customers with each bill.