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Business update
Business update February–April 2025
In this issue: get help with your water bill, understand rebates for water outages, and have your say on future water prices.
Help with your water bill
If your business is having trouble paying its water bill, we may be able to help. For example, we can offer a deferral of payment for a short time, or negotiate a payment arrangement based on reasonable commercial considerations and market conditions. Call us on 13 20 92 8am–5:30pm Monday to Friday (except public holidays).
You can keep track of your bills and even set up short pay extensions yourself in My Account.
Log in at My Account.
Rebates for water outages
If you've experienced a water outage or wastewater overflow, your business may be entitled to an automatic rebate on your next bill – no action required.
Here's what you could receive:
| Issue | Cost |
|---|---|
Planned interruptions |
> 5 hours: $23 |
Unplanned interruptions |
> 5 hours: $46 |
Multiple unplanned interruptions |
3+ within a year: Full water service charge rebate* |
Low water pressure |
Below standard for 1 hour: $46 |
Wastewater overflow |
$87 for the first event |
*Less any concessions/rebates already paid
You can claim for loss and damages too.
Have your final say on future water prices
Want to have a say on how future water prices affect you? In May 2025, the Independent Pricing and Regulatory Tribunal (IPART) will release its draft report on our proposed prices for 2025–30. This will be the last chance to share your thoughts before IPART finalises our prices in September 2025. New prices will apply from 1 October 2025.
Customer Contract
Our Customer Contract outlines our obligations to you. It also details your responsibilities as a customer. Visit Customer Contract to see the latest summary.
Quarterly water quality report summary
Our water quality monitoring program confirmed that Greater Sydney's drinking water was high quality and safe from October to December 2024, meeting the high standards set by the Australian Drinking Water Guidelines. You can find the detailed quarterly water quality report for your area at Water analysis under 'Water quality report'.