1. About your property
  2. Living arrangement
  3. Your details
  4. Card details

Apply for a pension rebate

Before you fill in this form

Only complete this form if you have an eligible Pensioner Concession Card or Veteran Gold Card and you live in the property you're claiming the pension rebate for. 

If you have a Veteran Gold Card, it must be embossed with one of these: 

  • WAR WIDOW or WIDOWER 
  • EDA (Extreme Disablement Adjustment) 
  • TTI (Totally and Temporarily Incapacitated) 
  • TPI (Totally and Permanently Incapacitated).
     

Not the homeowner? 

Have these supporting documents ready.

 

 

About your property

Start typing the address of the property where you want to claim this rebate.

If you don't live in the property, you won't be eligible for a pension rebate. However, if the property is vacant, and you are living in an aged care facility, you may be eligible. Please call us on 13 20 92 8am–5:30pm Monday to Friday (except public holidays).

Apply for a pension rebate

Living arrangement

Where can I find it

Spousal relationship includes married and de facto couples.

Supporting documents

You’ll need to attach a copy of one of these items as a JPG, PNG or PDF. 

  • Pensioner Concession Card – ensure it shows your spouse’s name
  • Death certificate if the owner is deceased and there’s no will – you’ll also need to attach a letter from a solicitor confirming there’s no will 
  • Court order that confirms your relationship

    Death certificate

      Solicitor's confirmation letter

        The property owner must be deceased and you must be nominated in their will as the beneficiary.

        Supporting documents

        You’ll need to attach a copy of these 2 documents as JPG, PNG or PDF. 

        The will

          Death certificate

            Where a person lives in a property owned by their sibling, parent, son or daughter.

            Supporting documents

            To support this application, you must provide a deed of agreement signed by a solicitor. The agreement should contain details as in this sample deed of agreement.

            We accept JPG, PNG and PDF files.

            Deed of agreement

              A person who has been granted the right to occupy a property through a will.

              Supporting documents

              You’ll need to attach a copy of these 2 documents as JPG, PNG or PDF.

              The will

                Death certificate

                  Where a person has permission to live in a company-owned property for life.

                  Supporting documents

                  You’ll need to attach a copy of a company trust document signed by a solicitor as JPG, PNG or PDF.  

                  Company trust document

                    Please ensure your total file size is less than 7 MB.

                    Apply for a pension rebate

                    Your details

                    The given name and family name below must exactly match the names shown on your eligible Pensioner Concession Card or Veteran Gold Card. 

                    These details don't match our records. 
                    Please check the family name provided matches the name on your bill.

                    Apply for a pension rebate

                    Card details

                    Please provide details of eligible card.

                    Enter your 10-character CRN like this: 111111111A. No spaces or hyphens.

                    How to enter card details

                    Your verification authorisation with Centrelink Confirmation eServices
                    You authorise Sydney Water to use Centrelink Confirmation eServices to perform a check of your details and card status to determine if you qualify for a pension rebate. You understand that:

                    • Services Australia will disclose personal information to Sydney Water including your name, eligible card type and status to confirm your eligibility for pension rebate.
                    • This consent remains valid while you are a customer of Sydney Water unless you withdraw it by contacting Sydney Water or Services Australia.
                    • If you withdraw your consent, you will not be eligible for Sydney Water's pension rebate.

                    Sorry, card details can’t be verified by Centrelink Confirmation eServices.

                    Please double check the card details you’ve entered. If you continue to get this message, contact Centrelink or the Department of Veterans' Affairs.

                    Sorry, we can’t verify the details provided.

                    Please double check the details you’ve entered. If you continue to get this message, call us on 13 20 92 8am–5:30pm Monday to Friday (except public holidays).

                    Sorry, Centrelink or the Department of Veterans' Affairs advises this card is not eligible for a pension rebate.

                    Thank you icon

                    Thank you

                    We've received your request for a pension rebate.

                    We will contact you within 5 business days with the outcome of your application.

                    Your privacy
                    We're collecting your personal information to verify and apply a pension rebate to your account. We may also use your personal information to contact you about important account information, service updates and interruptions, to offer you other products and services, or for surveying activities to improve our services to you. You can contact us to access or correct this information. Find out how we protect  your privacy.

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