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Reports and publications
Keeping you up to date
It's important that we remain transparent about the way we do things through our reports. We also take our responsibility to all customers in Greater Sydney seriously, and want to keep you informed. The publications on this page are all about how we govern our business and let you know about the things we do.
Customer guides
Our customer guides will help you to use our products and services.
| Guide |
What it's about |
|---|---|
Information about allowances for water use for customers using haemodialysis machines at home. |
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6 simple steps to condition our tap water for use in your aquarium. |
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Information for licensed plumbers on how to install a water meter. |
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Information for customers on how to maintain their water meters. |
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Information for licensed plumbers on how to install water meters in multi-level buildings. |
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Explains how we rely on customers to identify leaks and breaks and what we'll do about these reports. |
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In English, this guide is for new Sydney Water customers. It provides information on how to save water. |
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In Nepali, this guide is for new Sydney Water customers. It provides information on how to save water. |
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In Arabic, this guide is for new Sydney Water customers. It provides information on how to save water. |
Waterwrap® newsletters
These are the newsletters we send to residential customers with each bill.
| Newsletter edition | What's in the newsletter |
|---|---|
Discover how purified recycled water will help create a resilient future, understand current Water Wise Guidelines, get help with your bill if you need it, and know what rebates you're entitled to for water outages and overflows. |
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Find out about the effect of El Niño on Sydney's water supply from Jess Fox, discover ways to find and fix costly leaks with WaterFix Residential, and learn how to keep unwanted paint and oil out of the environment. |
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Find out about the waterway health projects you contribute to, why Sydney Desalination Plant is so important to our reliable water supply, how to recognise a Sydney Water vent shaft, and the free Snap Send Solve app to report faults. |
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Find out about new pricing, how your water use compares to neighbours', how we can help if you're struggling with bills, how to keep pets and meter readers on friendly terms, and how Urban Plunge is creating safe new local swim spots. |
Business update newsletters
These are the newsletters we send to business (non-residential) customers with each bill.
| Newsletter edition | What's in the newsletter |
|---|---|
Find out what your business can do to help us prepare for the next drought, understand how to claim for loss and damages due to a fault in our system, and let us help if you need more time to pay. |
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Find out how subsidised online monitoring can save businesses tens of thousands a year with a compelling case study, set your benchmark for water use, and find out what our 5-yearly Operating Licence review will mean to you. |
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Discover the waterway health projects you contribute to, check out our great new animation on why it's important for businesses to manage trade wastewater, and learn how to recognise a Sydney Water vent shaft when you see one. |
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Find out how our new Business Customers team structure can partner with you, forecast spending with new pricing from 1 July, and discover how real-time online monitoring data can help you go green, use less water and save. |
Reports
We publish many reports on our performance to the government, our regulators and our customers. We also produce research and environmental reports to inform our plans and strategies.
Dams safety
| Report title | What it's about |
|---|---|
Every year we're required to produce a safety standard report for each of our 16 declared dams. For a copy of the reports, email damsafety@sydneywater.com.au. |
Environment
| Report title | What it's about |
|---|---|
Creating a circular economy precinct (Institute for Sustainable Futures) (1706KB) |
This report, prepared by the Institute for Sustainable Futures, promotes discussion around creating a circular economy precinct in Sydney, including processing organics from wastewater to create valuable by-products. |
These webpages include the results of our water quality testing at our water resource recovery facilities, water filtration plants and the St Marys Advanced Water Treatment Plant, and air pollution reports. |
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This report analyses our performance against our Special Objectives, as required by the Sydney Water Act 1994 and our environmental performance indicators. |
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This report summarises the ecological footprint (EF) and carbon footprint results for the past 3 financial years for Sydney Water, creating a consistent time-series measurement of overall environmental impact. EF results are presented as equivalent land disturbance in hectares. |
Leaks and breaks
| Report title | What it's about |
|---|---|
This report analyses our performance in 2018–19 against the response times required under our Operating Licence 2015–2020. |
Quality management
| Report title | What it's about |
|---|---|
Quality management system (QMS) – Compliance and performance report |
This report analyses our performance against our quality management system, as required under our Operating Licence. |
Research and innovation
| Report title | What it's about |
|---|---|
This report covers 3 case study areas to analyse current and future heat impacts on people and infrastructure in Eastern Sydney. It includes how adaptation planning can help reduce heat stress and infrastructure heat failure in the future. |
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This report looks at the role of water in mitigating urban heat in Western Sydney by orienting development around a blue-green grid of parklands and waterways. |
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This report showcases a selection of our research and innovation highlights from 2021. From the Sydney Water Innovation Festival to using artificial intelligence to predict tree root intrusion into sewers, this publication celebrates all things innovation. |
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This report covers research and innovation in a challenging year where we faced extreme drought and unprecedented bushfires. The report includes over 170 projects, ranging from Internet of Things sensors and digital meters to urban cooling and liveability initiatives. |
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Covering over 170 research and innovation projects including the approval of the new research and innovation strategy, this document shows how we're bringing people and ideas together to do things differently. |
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Water smart homes in Greater Sydney: A field guide for the future |
This report presents the research from Stream 2 of a 3-part project conducted by the Institute for Sustainable Futures for Sydney Water. It explores how smart technologies may transform water-use practices in commercial buildings and homes in Greater Sydney, particularly new areas in Western Sydney, over the next 10 years. |
Creating a water resilient city: Towards a sustainable and smart Eastern Harbour City |
Covering a selection of our innovative solutions, this document showcases how we're working to embed circular economy principles in our operations, transforming waterways into thriving and liveable spaces for the community, mitigating our impact on the climate and protecting the environment to help create a resilient and sustainable Eastern Harbour City. |
We must retain more water in our landscapes to protect waterways and support cool and green urban areas. This study outlines the performance of key green infrastructure types including bioretention, tree pits and green roofs so we can improve the planning, design and modelling of stormwater retention. |
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The Greater Parramatta and Olympic Peninsula (GPOP) Master Plan sets the long-term direction for water services in the area. It considers an adaptable and holistic water cycle management approach that will support vibrant communities, achieve sustainability outcomes, and deliver economic value to the region. The Master Plan will guide Sydney Water's next steps in planning and delivery for GPOP. |
Wastewater
| Report title | What it's about |
|---|---|
We produce aquatic monitoring interpretative reports every 4 years to provide in-depth analysis of trends in waterway health. |
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Yearly aquatic monitoring data report
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We produce yearly data reports to provide a check on environmental impacts. They include a summary of how our water resource recovery facilities are performing. |
Water efficiency
| Report title | What it's about |
|---|---|
This report is a 12-month study of water and energy use for 52 actual installations of rainwater tanks in Greater Sydney. These installations were in new homes and built under BASIX requirements. |
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This report outlines our water conservation plan for the next 5 years and reports on the water savings from our water conservation programs for 2022–23. |
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This report outlines our water conservation plan for the next 5 years and reports on the water savings from our water conservation programs for 2021–22. |
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This report outlines our water conservation plan for the next 5 years and reports on the water savings from our water conservation programs for 2020–21. |
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This report outlines our water conservation plan for the next 5 years and reports on the water savings from our water conservation programs for 2019–20. |
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This report outlines our water conservation plan for the next 5 years and reports on the water savings from our water conservation programs for 2018–19. |
Water quality and quantity
| Report title | What it's about |
|---|---|
Insert your address to see the daily report confirming the performance of our water filtration plants and water delivery systems. |
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Check how much water we supplied to Greater Sydney using water from our water filtration plants. |
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Select 'Water quality report' and insert your address to see a full analysis of the drinking water in your area. |
Regulatory information
These reports and links explain the governance around our business.
| Publication/link | What it's about |
|---|---|
This sets out the minimum service standards and outlines your rights and obligations as a customer. |
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Each year we send this summary of the Customer Contract to customers with their bill. |
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This Act and the Dams Safety Regulation 2019 provide the framework and activities that ensure dams don't put the safety of persons, property or the environment at risk. |
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We manage dams safety according to the requirements of the Dams Safety Act 2015 and this Regulation. |
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The GIPA Act focuses on making government information readily available. |
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This Act outlines the structure and functions of the tribunal that sets Sydney Water prices and regulates compliance against our Operating Licence. |
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This Statement analyses our performance against the Modern Slavery Act 2018 (Cth) showing how we address slavery risks in our operations and supply chains. |
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Our Operating Licence allows us to supply water, wastewater, recycled water and stormwater services and sets the requirements around these operations. |
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Information for plumbers and drainers about safety, inspections and the plumbing code. |
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This Act outlines the framework under which the EPA regulates Sydney Water. The aim of the Act is to protect, restore and enhance the environment. |
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This Act outlines the legislation under which state-owned corporations such as Sydney Water operate. |
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This Statement outlines how we will fulfil our commitment to our corporate objectives and the expectations of the NSW Government. |
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The purpose of this Statement is to help Sydney Water ensure its strategic direction aligns with the Government's expectations. |
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This Act established Sydney Water as a state-owned corporation and outlines the regulatory framework under which we operate. |
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This Regulation empowers Sydney Water to regulate controlled areas, certain aspects of plumbing and drainage, water restrictions, and damage to our property. |
Memorandums of understanding
These are the agreements we have in place with other agencies.
| Memorandum of understanding (MOU) | Summary |
|---|---|
Memorandum of Understanding with the Environment Protection Authority (EPA) |
This MOU provides the foundations for a cooperative relationship between the EPA and Sydney Water. It reflects the requirements of the Sydney Water Act and our Operating Licence. |
Memorandum of Understanding with the National Association of Testing Authorities (NATA) |
This MOU is between the Commonwealth of Australia and NATA to promote reliable results of measurement, testing, inspection and similar activities. The National Association of Testing Authorities (NATA) in the Life Sciences sector accredits Sydney Water. |
This MOU provides strategies for Sydney Water and Fire and Rescue NSW to work together to ensure efficient and effective provision of water for firefighting. |
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Memorandum of Understanding with Fire and Rescue NSW and the NSW Rural Fire Service |
This MOU governs the use of recycled water for firefighting purposes within Sydney Water's area of operations. |
Schedule 1 – List of schemes where recycled water is used for firefighting |
This Schedule lists recycled water schemes, as at date of last issue (2012). |
This MOU forms the basis of a cooperative relationship between Sydney Water and NSW Health. This includes arrangements for Sydney Water to report information on any events which may pose a risk to health. |
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Memorandum of Understanding with the Water Administration Ministerial Corporation |
This MOU provides the foundation for a cooperative relationship between the NSW Office of Water and Sydney Water. The aim is to ensure that Sydney Water meets the requirements under the regulation of the NSW Office of Water. |
Purchase order terms and conditions
On 20 December 2022, Sydney Water's purchase order terms and conditions were updated. For all purchase orders issued by Sydney Water on or after 20 December 2022, the updated Purchase order terms and conditions will apply.
For all purchase orders issued before 20 December 2022, the purchase order terms and conditions for the goods and services purchased by Sydney Water under previous purchase orders will continue to apply.
In summary:
- For all purchase orders issued to you on or after 20 December 2022, Purchase order terms and conditions will apply.
- For all purchase orders issued to you between 7 November 2016 and 19 December 2022, Purchase order terms and conditions will apply.
- For all purchase orders issued to you between 22 October 2015 and 6 November 2016, Purchase order terms and conditions will apply.