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Business Update
Business Update November 2025 – January 2026
Find out how we're getting ready for future environmental challenges, where you can get help with your water bill, and get answers to questions about our new prices.
Environmental challenges? Covered.
We'll be ready for whatever challenges come our way. Starting with the new Upper South Creek Advanced Water Recycling Centre. When completed in 2026, it will be one of the most advanced facilities in the Southern Hemisphere.
What advanced water recycling means for you
- More available future irrigation
We can keep parks and public spaces cool and green with less cost. - Less pressure on precious drinking water
Recycled water is perfect for watering gardens, flushing toilets and keeping industry going. - Reliable future water supply
It's a water source that doesn't depend on rain – ideal to support housing development. - Healthier waterways
We'll use clean, treated water to replenish waterways and keep them healthy.
The facility will be able to generate half the power it needs from its own 4-megawatt solar farm. It won't be long before we're delivering more high-quality recycled water to support a climate-resilient Western Sydney.
Need help paying your water bill?
We're here to help.
Use our easy payment assistance finder and get matched to the help you need right now.
Questions about our price increase?
You may want to know more about price increases for water, wastewater, stormwater and other services from 1 October 2025 on your bill.
Our prices for 2025–30 have only just come into effect. Price increases will support our water infrastructure and ensure we can meet the demands of a growing population, support future housing, and keep on delivering the reliable and high-quality water services you expect from us.
No two bills are the same. Total charges depend on your individual water usage, the type of property and how many meters you have. You can use IPART's bill calculator to estimate what your new charges may be.
See if we answer your question.
Quarterly water quality report summary
Our water quality monitoring program confirmed that Greater Sydney's drinking water remains high quality and safe from July to September 2025, meeting the high standards set by the Australian Drinking Water Guidelines.
You can find the detailed quarterly water quality report for your area at Water analysis under 'Water quality report'.